Articles & Insights
Practical Takes on Quality & Problem Solving
Real-world articles on complaint handling, defect prevention, and building stronger quality systems — written for people who deal with these things every day.
Manufacturing Quality Blog — 8D Reports, Root Cause Analysis & Complaint Handling
No Fault Found: The Customer Claim Where Nothing Is Wrong
A returned part that passes every test isn't closed — it's hiding. How to investigate no fault found (NFF) returns and stop them coming back. From DykeArt.
Root causeProblem solving8d report
Fast, Good, or Cheap Claim Handling: Which Two Can You Actually Choose? | DykeArt
In claim handling, you can only pick two: fast, good, or cheap. Here's what that trade-off really means for automotive quality engineers and suppliers.
Problem solvingQuality Engineering
Reaction to a Customer Claim - What to Do and What to Avoid
Most companies panic when a customer claim arrives. The panic causes more damage than the claim
Problem solvingSolutions
